{"id":2212,"date":"2025-07-28T12:32:12","date_gmt":"2025-07-28T20:32:12","guid":{"rendered":"https:\/\/californiaitgroup.com\/?page_id=2212"},"modified":"2025-10-11T16:04:09","modified_gmt":"2025-10-12T00:04:09","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/californiaitgroup.com\/index.php\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2212\" class=\"elementor elementor-2212\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-224b9b6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"224b9b6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;,&quot;shape_divider_top&quot;:&quot;mountains&quot;}\">\n\t\t\t\t\t\t\t<div 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elementor-invisible e-con e-child\" data-id=\"7098a54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInRight&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71831e0 elementor-absolute e-transform e-transform elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"71831e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:44,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-5,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cog\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M487.4 315.7l-42.6-24.6c4.3-23.2 4.3-47 0-70.2l42.6-24.6c4.9-2.8 7.1-8.6 5.5-14-11.1-35.6-30-67.8-54.7-94.6-3.8-4.1-10-5.1-14.8-2.3L380.8 110c-17.9-15.4-38.5-27.3-60.8-35.1V25.8c0-5.6-3.9-10.5-9.4-11.7-36.7-8.2-74.3-7.8-109.2 0-5.5 1.2-9.4 6.1-9.4 11.7V75c-22.2 7.9-42.8 19.8-60.8 35.1L88.7 85.5c-4.9-2.8-11-1.9-14.8 2.3-24.7 26.7-43.6 58.9-54.7 94.6-1.7 5.4.6 11.2 5.5 14L67.3 221c-4.3 23.2-4.3 47 0 70.2l-42.6 24.6c-4.9 2.8-7.1 8.6-5.5 14 11.1 35.6 30 67.8 54.7 94.6 3.8 4.1 10 5.1 14.8 2.3l42.6-24.6c17.9 15.4 38.5 27.3 60.8 35.1v49.2c0 5.6 3.9 10.5 9.4 11.7 36.7 8.2 74.3 7.8 109.2 0 5.5-1.2 9.4-6.1 9.4-11.7v-49.2c22.2-7.9 42.8-19.8 60.8-35.1l42.6 24.6c4.9 2.8 11 1.9 14.8-2.3 24.7-26.7 43.6-58.9 54.7-94.6 1.5-5.5-.7-11.3-5.6-14.1zM256 336c-44.1 0-80-35.9-80-80s35.9-80 80-80 80 35.9 80 80-35.9 80-80 80z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0510fcf elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-invisible elementor-widget elementor-widget-envo-extra-icon-box\" data-id=\"0510fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"envo-extra-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<a  class=\"envo-extra-box-icon-wrapper\">\r\n\t\t<div class=\"envo-extra-box-icon-wrapper-inner\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"envo-extra-box-icon-item\">\r\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wrench\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.73 109.1c-2.24-9.03-13.54-12.09-20.12-5.51l-74.36 74.36-67.88-11.31-11.31-67.88 74.36-74.36c6.62-6.62 3.43-17.9-5.66-20.16-47.38-11.74-99.55.91-136.58 37.93-39.64 39.64-50.55 97.1-34.05 147.2L18.74 402.76c-24.99 24.99-24.99 65.51 0 90.5 24.99 24.99 65.51 24.99 90.5 0l213.21-213.21c50.12 16.71 107.47 5.68 147.37-34.22 37.07-37.07 49.7-89.32 37.91-136.73zM64 472c-13.25 0-24-10.75-24-24 0-13.26 10.75-24 24-24s24 10.74 24 24c0 13.25-10.75 24-24 24z\"><\/path><\/svg>\t\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t<span class=\"envo-extra-box-icon-content\">\r\n\t\t\t\t<h3 class=\"envo-extra-box-icon-title\">Remote Support<\/h3>\r\n\t\t\t\t\t\t\t<\/span>\r\n\r\n\t\t<\/div>\r\n\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-162ce0c elementor-absolute e-transform elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"162ce0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-7,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb89d1 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dbb89d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><h2 class=\"elementor-heading-title elementor-size-default\"><u>Remote Support Disclaimer<\/u><\/h2><p>\u00a0<\/p><p>By requesting and accepting a remote session from California IT Group representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. California IT Group does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Windows Remote Support software or system performance.<\/p><p>California IT Group recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing California IT Group to initiate a remote support session. California IT Group further recommends that you remain seated at your desktop throughout the entire remote session. California IT Group will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. California IT Group\u00a0will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.<\/p><p>California IT Group continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.<\/p><p>Access is only possible when the program is running and with the correct ID and password.<\/p><p>Please note the following important information. \u00a0<\/p><ol><li>You must first contact us to initiate a remote session. \u00a0Remote sessions are limited to customers who call only.<\/li><li>It is recommended that you remain at the computer the technician is remotely accessing to observe all activity.<\/li><li>Technicians and California IT Group\u00a0are not responsible for customer server\/desktop downtime, disruption of service, or loss of data that may or may not be a result of the connection to the server\/desktop, including any connected servers and the customer\u2019s network. \u00a0\u00a0<\/li><li>All sensitive document, computer programs, etc.\u00a0must be closed\u00a0before running the remote assistance program. \u00a0 You will not open sensitive documents or computer programs while the technician is connected.<\/li><li>You must close the Remote Assistance program after the technician has completed service.<\/li><\/ol><p>By downloading and running the Remote Desktop Application, you acknowledge and agree to the terms of the Remote Desktop Support Disclaimer. \u00a0Do not download and run this application if you do not agree.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ddca2b3 e-flex e-con-boxed e-con e-parent\" data-id=\"ddca2b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-651135f elementor-widget elementor-widget-text-editor\" data-id=\"651135f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Download Remote Support Tool<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23902bb elementor-widget elementor-widget-image\" data-id=\"23902bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/rustdesk-1.4.2-x86_64.exe\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/Windows11-Logo-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2346\" alt=\"\" srcset=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/Windows11-Logo-150x150.png 150w, https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/Windows11-Logo-300x300.png 300w, https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/Windows11-Logo.png 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03a9c2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a03a9c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/rustdesk-1.4.2-x86_64.exe\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Windows Version<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2861eb9 e-flex e-con-boxed e-con e-parent\" data-id=\"2861eb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-737aabb elementor-widget elementor-widget-spacer\" data-id=\"737aabb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58c32e elementor-widget elementor-widget-image\" data-id=\"b58c32e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/rustdesk-1.4.0-aarch64.dmg\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/Apple-Logo3-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-2366\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a166297 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a166297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/californiaitgroup.com\/wp-content\/uploads\/2025\/07\/rustdesk-1.4.0-aarch64.dmg\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download iOS (Mac) Version<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47e795c e-flex e-con-boxed e-con e-parent\" data-id=\"47e795c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec163e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7ec163e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote Support \u00a0 Remote Support Disclaimer \u00a0 By requesting and accepting a remote session from California IT Group representative to remotely assist you with a technical related issue, you accept responsibility for any changes made&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/template-page-builders.php","meta":{"footnotes":""},"class_list":["post-2212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/2212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/comments?post=2212"}],"version-history":[{"count":166,"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/2212\/revisions"}],"predecessor-version":[{"id":2536,"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/2212\/revisions\/2536"}],"wp:attachment":[{"href":"https:\/\/californiaitgroup.com\/index.php\/wp-json\/wp\/v2\/media?parent=2212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}