Remote Support Disclaimer

By requesting and accepting a remote session from California IT Group representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. California IT Group does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Windows Remote Support software or system performance.

California IT Group recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing California IT Group to initiate a remote support session. California IT Group further recommends that you remain seated at your desktop throughout the entire remote session. California IT Group will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. California IT Group will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

California IT Group continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

Access is only possible when the program is running and with the correct ID and password.

Please note the following important information.  

1. You must first contact us to initiate a remote session.  Remote sessions are limited to customers who call only.
2. It is recommended that you remain at the computer the technician is remotely accessing to observe all activity.
3. Technicians and California IT Group are not responsible for customer server/desktop downtime, disruption of service, or loss of data that may or may not be a result of the connection to the server/desktop, including any connected servers and the customer’s network.   
4. All sensitive document, computer programs, etc. must be closed before running the remote assistance program.   You will not open sensitive documents or computer programs while the technician is connected.
5. You must close the Remote Assistance program after the technician has completed service.

By downloading and running the Remote Desktop Application, you acknowledge and agree to the terms of the Remote Desktop Support Disclaimer.  Do not download and run this application if you do not agree.